Refunds and Cancellations

Last updated: 2 November 2026.

Contact: info@satyastudios.uk. Include your name, product or song order, order date and Square receipt reference. You do not need to use a particular form or give a reason when exercising a statutory change-of-mind right.

Your 14-day cancellation right

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give consumers a 14-day cancellation period for qualifying distance contracts. For our digital-content and service contracts, this normally runs from the day after the contract is made. Longer rights may apply if required information was not supplied.

We distinguish cancellation because you changed your mind from your rights when something is faulty, misdescribed, late or not supplied. Those rights are not removed by downloading, activation or accepting delivery.

Software and other digital downloads

Before supplying paid digital content during the cancellation period, we must obtain your express consent to early supply and your acknowledgement that starting supply will end the statutory change-of-mind cancellation right. We must also provide the required contract confirmation, including that consent and acknowledgement.

Where those requirements have been met and supply has begun, we do not offer change-of-mind cancellation after delivery. If we have not met the requirements, downloading or receiving a key does not by itself remove your cancellation rights. Accessing a free trial is not consent to waive cancellation rights on a later purchase.

Personalised song commissions

A personalised song involves creative services and digital delivery. We do not treat it as automatically exempt from cancellation simply because it is bespoke: the exemption for goods made to a customer's specifications is not a blanket exemption for our digital songs or creative services.

If you want creative work to begin during the 14-day period, we will ask you expressly to request that early start. If you then cancel before the service is fully performed, we may charge only a lawful, proportionate amount for work actually supplied where the required request and information were provided. Otherwise, we will not apply an early-work deduction merely because work has started.

For the service element, loss of the cancellation right on full performance requires the legally required prior request/consent and acknowledgement. For digital delivery, early-supply consent and acknowledgement are required as described above. We will identify these elements clearly before you order.

Once the agreed service is completed and the song is digitally delivered with the required consents, acknowledgements and confirmation in place, there is no change-of-mind cancellation. This does not affect the included amendment or remedies for work that fails to meet the agreed brief or legal standards.

Exact early-delivery acknowledgement

Before early digital delivery, we ask you to give this separate acknowledgement, not a pre-ticked choice:

“I expressly consent to receiving the paid digital content before my 14-day cancellation period ends and acknowledge that I lose my statutory change-of-mind cancellation right once supply begins.”

For early creative work, the separate request is: “I expressly request that work on my personalised song begins before my 14-day cancellation period ends. I understand that, if I cancel before completion, I may have to pay a lawful proportionate amount for work supplied.”

For the service element, the acknowledgement is: “I understand that I lose my statutory cancellation right once the service has been fully performed, provided it began with my prior express request/consent.”

We must record the applicable choices with your order and include them in your contract confirmation. Merely visiting this page does not give consent, and missing consent is not assumed.

Amendments and problems with a song

Your included amendment round covers both lyrics and musical arrangement. Send one consolidated set of requested changes after listening to the first delivery: for example names, wording, pronunciation, tempo, instruments, the balance of the arrangement or the feel of the song within the agreed brief. A different recipient, occasion or substantially new song brief is a new commission and needs a separate agreement. Corrections needed to meet the original brief or your statutory rights do not use up this allowance.

If we miss the agreed delivery deadline for your personalised song, you receive a full refund and we will still finish and deliver the track free of charge. You keep the same agreed song and lyric rights as a fully paid customer. A later deadline applies only if you expressly agree it with us; we will not extend it unilaterally. This guarantee is additional to your statutory rights; we do not substitute a voucher for the refund.

Faulty software or digital content

Digital content must meet the standards required by the Consumer Rights Act 2015, including satisfactory quality, fitness for a purpose made known and accepted, and matching its description. Depending on the problem, you may be entitled to repair or replacement and, if that cannot be provided as required, an appropriate price reduction, which can be the full price. Other remedies may apply, including for qualifying damage caused to your device or other digital content.

Services must be provided with reasonable care and skill. Statutory repeat-performance or price-reduction rights remain available where applicable. We do not apply a blanket “no refunds” rule.

Refund processing

Where a cancellation refund is due, we will make it without undue delay and within the applicable legal deadline, normally no later than 14 days after being informed of a valid cancellation. Where a price-reduction refund is agreed under consumer law, its applicable deadline applies. We refund through the original payment method unless you expressly agree otherwise, without a refund fee. Your provider may take additional time to show the payment.

For a full refund ending a paid software licence, stop using that paid licence and delete the activation key. For a cancelled song order, stop using any deliverable for which the rights grant has ended. This does not apply to a track supplied under our missed-deadline guarantee: you keep that track and its agreed rights free of charge. This does not remove rights in material you supplied or prevent retaining evidence for a complaint.

Optional cancellation form

To: Satya Studios, info@satyastudios.uk, [business address to be supplied].

I give notice that I cancel my contract for: ______.

Ordered on: ______. Order reference: ______.

Customer name: ______. Customer address: ______.

Date: ______. Signature: ______ (only if sent on paper).